Terms & Conditions
Effective date: 3 August 2026
About us
This website and the CUT@WATERLOO barbershop are operated by French Crew Barbers Ltd, a company registered in England and Wales under company number 11298207.
Registered office: Fletchers & Dosanis Accountants, 513 London Road, Cheam, Sutton, Surrey, SM3 8JR.
Trading address: 49 Baylis Road, London, SE1 7AU.
Email: support@cutatwaterloo.co.uk.
Telephone: 020 3092 6931.References to “CUT@WATERLOO”, “we”, “us” and “our” mean French Crew Barbers Ltd.
Application of these terms
These terms apply to your use of our website and, where relevant, to appointments, services, products, gift cards and other purchases made from us.
Additional conditions may be shown during booking or checkout. Our Booking & Cancellation Policy, Refunds & Returns Policy, Privacy Policy and Cookie Policy form part of the information governing your use of our services.
Nothing in these terms limits rights that cannot lawfully be limited under UK consumer law.
Website information
We take reasonable care to keep service descriptions, prices, availability and other website information accurate. Minor errors may occasionally occur. If a material error affects an order or booking, we will contact you and offer an appropriate correction, alternative or cancellation.
Photographs and examples of hairstyles are illustrative. Results depend on factors including existing hair length, texture, condition, growth pattern and the service selected.
Appointments
Appointments may be booked through our website, Wix Bookings, an authorised booking partner, by telephone, in person or through another method we approve.
A booking is accepted when it is confirmed through the booking system or directly by us. Please check the service, date, time, barber and contact details shown in the confirmation.
Customers are responsible for supplying accurate booking information and maintaining access to the email address or telephone number used for the booking.
Appointment changes, cancellations, late arrivals and no-shows are governed by our Booking & Cancellation Policy.
Prices and payment
The price payable is the price displayed or confirmed when the booking or order is made, subject to correction of an obvious error.
Prices include applicable taxes unless clearly stated otherwise. French Crew Barbers Ltd is not currently VAT registered; this statement should be updated if the company’s VAT status changes.
Payment may be required at booking, at checkout or after the service, depending on the service and payment option offered.
We may use third-party payment processors. Payment is also subject to the processor’s security checks and applicable terms.
Consultation and service suitability
Please explain the result you want before the service begins and raise any questions during the consultation.
You must tell the barber about allergies, sensitivities, recent treatments, scalp conditions, injuries or other matters that may reasonably affect the safety or suitability of a service.
Some colouring, chemical or specialist services may require a consultation or patch test. We may decline or postpone a service where the required test has not been completed or where the barber reasonably considers that proceeding could be unsafe.
Service performance
We will provide services with reasonable care and skill.
Because haircut and grooming results depend partly on the customer’s existing hair, instructions and aftercare, we cannot promise that every reference photograph can be reproduced exactly. This does not affect the customer’s statutory rights where a service has not been provided with reasonable care and skill.
If you are dissatisfied, please follow the procedure in our Refunds & Returns Policy and give us a reasonable opportunity to assess the concern.
Customer conduct
Customers, visitors and staff must treat one another respectfully.
We may refuse, stop or rearrange a service where a person behaves abusively, threateningly, discriminatorily or unsafely; appears unable to participate safely; materially disrupts the premises; or requests a service that the barber reasonably considers unsafe or inappropriate.
Any decision will be made reasonably and will not unlawfully discriminate.
Children and young customers
A parent or responsible adult should make or authorise a booking for a customer under 16 and should remain available where reasonably required.
The barber may decline a service where a child cannot sit safely or where proceeding could place the customer, barber or another person at risk.
Discounts and offers
Student, NHS, Blue Light, OAP and other discounts are subject to the eligibility, identification, service, barber, location, day and time conditions displayed with the offer.
Unless expressly stated, discounts cannot be combined, exchanged for cash or applied retrospectively.
We may withdraw or change a promotion for future transactions. Changes will not remove a discount already confirmed as part of an accepted paid order or completed booking contract.
Gift cards
Gift cards may be redeemed only against eligible CUT@WATERLOO services or products and cannot normally be exchanged for cash.
Gift cards are valid for 12 months from the purchase date unless a different period is clearly stated when purchased. The validity period should be confirmed before this clause is published.
Lost, stolen or deleted gift-card details may be replaced only where the purchaser, value and unused balance can be reliably verified.
Gift cards are subject to statutory consumer rights. Nothing in this section excludes a refund or cancellation right that applies by law.
Products and online orders
Product descriptions, delivery arrangements, returns and refunds are governed by our Refunds & Returns Policy and any information shown at checkout.
Ownership of a product passes after full payment. Risk of loss or damage passes in accordance with applicable consumer law.
Products must be used according to their instructions. Stop using a product and obtain appropriate advice if an adverse reaction occurs.
Third-party services
Our website may contain links to social networks, maps, payment providers or booking partners. We are not responsible for an external provider’s separate service, content or availability, except where the law makes us responsible.
Intellectual property
The CUT@WATERLOO name, branding, website text, photographs, graphics and other original content belong to us or are used with permission.
You may view the website for personal use but must not reproduce, sell, scrape, republish or commercially exploit its content without permission, except where the law permits.
Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
We are responsible for reasonably foreseeable loss caused by our breach of contract or failure to use reasonable care and skill.
We are not responsible for loss that was not reasonably foreseeable, for business loss suffered by a consumer using the service privately, or for loss caused by inaccurate or incomplete information supplied by the customer, except where the law provides otherwise.
Events outside reasonable control
We may need to delay, move or cancel an appointment because of illness, emergencies, utility failures, transport disruption, severe weather, building problems or other circumstances outside reasonable control.
Where this occurs, we will try to notify you and offer a reasonable alternative or refund of any amount paid for a service we cannot provide.
Changes to these terms
We may update these terms for future website use, bookings or purchases. A material change will not retrospectively remove rights already forming part of an existing contract.
Governing law
These terms are governed by the law of England and Wales. Consumers retain any mandatory rights they have regarding where a dispute may be brought.
Contact
Questions or complaints may be sent to support@cutatwaterloo.co.uk or addressed to CUT@WATERLOO, 49 Baylis Road, London, SE1 7AU.
The service and liability provisions preserve the statutory standard of reasonable care and skill and avoid exclusions that UK consumer law treats as prohibited or potentially unfair. The company details also satisfy the type of disclosure required of limited-company websites.