Booking & Cancellation Policy
Effective date: 3 August 2026
Booking appointments
Please select the correct service and allow the full appointment time shown during booking. Services, timings and prices may vary by barber and may change where additional work is agreed during the consultation.
Booking confirmation will be sent to the contact details supplied. Customers are responsible for checking that the appointment information is correct.
Changing or cancelling an appointment
You may cancel or reschedule through your CUT@WATERLOO account, Wix Bookings or by contacting us.
We do not currently charge a cancellation or rescheduling fee. We nevertheless ask customers to give as much notice as reasonably possible so that the appointment can be offered to somebody else.
No explanation is required when cancelling.
Late arrivals
Please arrive on time and, where possible, arrive approximately five minutes before your appointment.
A customer arriving late may receive a shortened service only where the barber can still provide it safely and to an appropriate standard without delaying later customers.
If you arrive more than ten minutes late, you will normally be required to rebook. This rule applies even where the delay was outside your control because later appointments must also be respected.
No-shows
We do not currently impose an automatic no-show fee.
Where a customer repeatedly fails to attend without notice, we may reasonably restrict online booking, require confirmation or request advance payment for future appointments. Any advance-payment or cancellation conditions will be explained before the new booking is accepted.
Changes made by CUT@WATERLOO
On rare occasions, staff illness, emergencies or circumstances outside our control may require us to change or cancel an appointment.
We will try to contact you promptly and offer another suitable time or barber. If you prepaid and no reasonable alternative is accepted, the payment for the unavailable service will be refunded.
Booking the correct service
Please book sufficient time for the result requested. A substantial style change, long-hair service, skin-fade upgrade, beard service, colour service or extra-long-hair requirement may need a different service or paid add-on.
If insufficient time has been booked, the barber may offer an adjusted service, agree an additional charge where time permits, or ask you to rebook.
Health and safety
Please disclose relevant allergies, sensitivities, scalp conditions, recent chemical treatments or other matters before the service begins.
Patch testing or a separate consultation may be required for certain services. Where required, the service cannot proceed safely without it.
Questions
Contact support@cutatwaterloo.co.uk or telephone 020 3092 6931.
This policy restates CUT@WATERLOO’s existing free-cancellation and ten-minute late-arrival rules in clearer language. Wix Bookings can be configured to control cancellation and rescheduling windows, collect payment details and apply no-show rules if the business later changes its model.